HomeKit Secure video “known to household”

Thank you! Finally figured it out. Yesterday we had an unknown face and attached a name to that person — who then showed up in that recognized section.

Thanks, but I had already worked my way through that article. I have face recognition working properly on my Logitec Circleview Doorbell. The only stumbling block is, as I mentioned, the "known to household" capability. As I understand it, this should be where "faces" of people known to frequent our home will be listed. It currently has a count of zero people. Documentation says to "push" the "known to household" button to edit the contents, however, that push does not result in any action. I have seen others post on Redit to the effect that "it eventually started working". So perhaps I just need to be patient.