My watch is importing my Strava workouts and the imported data includes calories burned. However, my watch occasionally does not count those calories toward my daily calorie count. Watch also seems to sometimes include Strava calories in the daily count then will later in the day delete those calories. None of these issues are consistent and many workouts are imported and displayed correctly. Any idea what’s going on?
Apple Watch Series 5, watchOS 8
Hi Nta330, We appreciate you reaching out to us. We understand that your watch is not including your burned calories from your Strava workouts.
We’d like to recommend some steps that may help isolate the issue.
First, we recommend that you update your devices.
While it isn't inherently assured that an update will resolve the issue, updating your devices can help isolate potential software issues.
Kindly secure a backup and update.
How to back up your iPhone, iPad, and iPod touch
Update your iPhone, iPad, or iPod touch
Also, we recommend that you check for app updates for your Strava app.
You can use the article below as a reference.
Update apps or use automatic downloads
After trying these steps and the behavior persists, we recommend that you reach out to the app developer for Strava.
How to contact an app developer
Take care!
Nta330,
Thank you for keeping us posted.
Have you had the chance to confirm with Strava's app developer if their app and device are meant to sync Active Calories with the Apple Watch?
If you are certain that you are experiencing an unexpected behavior, we recommend that you unpair your devices, then pair them back again.
Below are some articles to guide you through the process.
Unpair and erase your Apple Watch
If you need further assistance, we recommend that you reach out to us here so we can take a closer look into the issue: Get Support
Take care!
All of my devices are updated. The issue does not appear to be on Strava’s end as the workouts all import correctly to my watch. The issue is that once imported, my watch doesn’t count the calories from my Strava workout toward my daily calorie count. This seems to be solely an Apple issue. Please advise.
Strava & Calories
