I can't text anyone and only half of my contacts show up

I need help finding out why I can't text, call or why won't my contacts show up

MacBook Air (2020 or later)

Posted on Jan 14, 2022 5:57 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 15, 2022 10:19 AM

jordanjay687 wrote:

I need help finding out why I can't text, call or why won't my contacts show up

Check and verify that both the Mac and the iPhone are logged in to same Apple ID/iCloud account.


Open your iCloud System Preferences (Mac) and Settings (iPhone) and ensure that Contacts is being synchronized on both the Mac and iPhone.


Sometimes it helps to log out from the Apple ID/iCloud account on both devices and then log back in.


Open Contacts on the Mac and make sure all your contacts are in the iCloud list. Those are the only ones that will be synchronized.


For texting from the Mac, the following settings must be configured (some on the iPhone, some on the Mac):


iPhone and Mac both logged in to same Apple ID. Try logging off and logging on if necessary.


iPhone Settings => Messages shows iMessage as "on" (sometimes toggling this off and then on fixes some things)


iPhone Settings => Messages shows Send & Receive showing both phone number and email (Apple ID)


iPhone Settings => Messages shows Text Message Forwarding and your Mac is listed and shown as "on" there.


iPhone Settings => Messages shows Send as SMS "on" and MMS Messaging and Group Messaging both "on"


On the Mac: Messages => Preferences shows same and correct Apple ID and "You can be reached for messages at" indicates both phone number and Apple ID (email), and "start new conversations from" indicates the phone number.


* Don't see the Text Message Forwarding setting on your iPhone? Go to Settings > Messages, turn off iMessage, turn it back on, tap Send & Receive, tap Use Your Apple ID for iMessage, then sign in with the same Apple ID used on your other devices.


https://support.apple.com/en-us/HT208386


2 replies
Question marked as Top-ranking reply

Jan 15, 2022 10:19 AM in response to jordanjay687

jordanjay687 wrote:

I need help finding out why I can't text, call or why won't my contacts show up

Check and verify that both the Mac and the iPhone are logged in to same Apple ID/iCloud account.


Open your iCloud System Preferences (Mac) and Settings (iPhone) and ensure that Contacts is being synchronized on both the Mac and iPhone.


Sometimes it helps to log out from the Apple ID/iCloud account on both devices and then log back in.


Open Contacts on the Mac and make sure all your contacts are in the iCloud list. Those are the only ones that will be synchronized.


For texting from the Mac, the following settings must be configured (some on the iPhone, some on the Mac):


iPhone and Mac both logged in to same Apple ID. Try logging off and logging on if necessary.


iPhone Settings => Messages shows iMessage as "on" (sometimes toggling this off and then on fixes some things)


iPhone Settings => Messages shows Send & Receive showing both phone number and email (Apple ID)


iPhone Settings => Messages shows Text Message Forwarding and your Mac is listed and shown as "on" there.


iPhone Settings => Messages shows Send as SMS "on" and MMS Messaging and Group Messaging both "on"


On the Mac: Messages => Preferences shows same and correct Apple ID and "You can be reached for messages at" indicates both phone number and Apple ID (email), and "start new conversations from" indicates the phone number.


* Don't see the Text Message Forwarding setting on your iPhone? Go to Settings > Messages, turn off iMessage, turn it back on, tap Send & Receive, tap Use Your Apple ID for iMessage, then sign in with the same Apple ID used on your other devices.


https://support.apple.com/en-us/HT208386


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I can't text anyone and only half of my contacts show up

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