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Can't login in on iMac macOS Catalina to iCloud Account with Apple ID

Anyone having trouble logging in to iCloud with Apple ID? Not working on iMac macOS Catalina 10.15.7 works fine on all my other computers not installed with macOS Catalina and Apple devices.

Posted on Jan 15, 2022 12:59 PM

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10 replies

Jan 26, 2022 9:10 AM in response to Dash247

You have signed out Apple ID from Mac system preferences , click on ok in your Mac as shown in your screen shot .

Few questions -

( a ) Do you have correct answers for security questions , date of birth , rescue mail address and its password .

( b ) The correct Apple ID and its password .

Its seems system preferences is not responding , run safe mode and again try to sign in with correct credentials while working in safe mode Mac startup key combinations - Apple Support

Note : don't post any Apple ID account credentials here , you might be using any vpn services , unknown softwares / apps / anti virus , in case if they are installed from finder > applications , right click on them and move to trash , restart and empty the trash .

In later stages you have to convert secondary authentication into 2FA ( as Mac OS catalina 10.15.7 ) is used .

Read Method to sign out from iCloud account . - Apple Community


Feb 19, 2022 7:55 AM in response to Dash247

The system preferences is not responding contact senior apple care advisors , share your complete Mac log details , sys diagnostic report to them only if they require that might give conclusions , it can take few days Contact Apple for support and service - Apple Support

They will give some solutions , otherwise erase the hard drive and reinstall Mac OS ( the last option ) to overcome all issues .

Jan 24, 2022 9:16 PM in response to Dash247

This didn’t help. I think it’s a keychain problem or bad iCloud file in library folder. App Store, iCloud.com or mail app are not working correctly. App Store won’t load or open, iCloud.com can’t login to get error message and mail not downloading from gmail or iCloud but when I check system page everything is good. All settings for mail app are same as on my MacBook Pro (Mojave) that is working great. Does anyone know where iCloud ID files are stored in library folder?

Can't login in on iMac macOS Catalina to iCloud Account with Apple ID

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