Can't access the free trial of Arcade on refurb M1 MBA just received two weeks ago

Hello rainerfloo,

Thanks for reaching out to Apple Support Communities. Upon review of your post, it seems that you are unable to access the Apple Arcade free trial after your Mac purchase. We can see why you’d want this taken care of, so let us help from here! Let’s start by reviewing the following article which may help: If you can't redeem your promotion for an Apple subscription. This article details the promotion terms and conditions: Get three months of Apple Arcade free when you buy an eligible new iPhone, iPad, iPod touch, Apple TV, or Mac.

Please let us know if you have follow up questions, so we can continue assisting. Take care!

Thanks for getting back to us about this, rainerfloo. If you remain unable to access that promotion, further assistance may be needed. We want to make sure you reach the right team for help with this, so we recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.

Thank you for participating in the Apple Support Communities and have a wonderful day.