Clicking noise in music

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Level 1

5 points

Clicking noise in music

When I start playing a song, or skip to a spot and it begins playing, there is a clicking noise on my iPhone XS Max. I listen to white noise when I sleep and it’s really annoying that it clicks every time the track loops. (Generally Music is super glitchy, stalling often when I lock my phone and randomly stopping playing for no apparent reason.) It happens on all songs and changes slightly in volume each time. Sometimes it’s louder and other times quieter. Just want it to stop.

iPhone XS Max, iOS 14

Posted on Jan 16, 2022 2:15 AM

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Answer 1

Jeff_W.

Community Specialist

Jan 17, 2022 12:58 PM in response to josh_b_b

josh_b_b,

Thanks for the extra information. Next, install the latest available version of iOS 14, or you can upgrade to iOS 15.

Update your iPhone, iPad, or iPod touch

Regards.

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Answer 2

josh_b_b Author

Level 1

5 points

Jan 18, 2022 11:08 AM in response to Jeff_W.

Hi, updated to 15.2.1 and issue persists. Happens in both upper and lower speakers, with BT headphones and mono, stereo, balanced hard left and right.

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Answer 3

Jan 17, 2022 6:43 AM in response to josh_b_b

Greetings josh_b_b,

Welcome to the Apple Support Communities. We see that you have not received a reply to your question yet.

Which specific software version is installed on your iPhone XS Max (Settings > General > About)?

Is this content from an Apple Music subscription, or another source?

The more detail you can provide, the better the chances of receiving a reply.

Cheers.

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Answer 4

josh_b_b Author

Level 1

5 points

Jan 17, 2022 12:41 PM in response to Dustin_R_308

Currently 14.8. Yes, the music is from Apple Music Subscription. I've tried some other apps and it occurs also in Podcasts, Voice Memos and a third party music recording app called Spire. Not on YouTube app or on videos in Photos, some other apps do not present this issue. I expect it may be an issue with processing audio files.

Something I just noticed is when it makes the clicking noise, the marker on the time bar that marks the current position in the track, skips backwards slightly when I press play or drag the marker to a spot in the track and it begins to play again. It's as if it's playing all of the signal in that section at once, when it skips back.

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Answer 5

SnickZ.

Community Specialist

Jan 20, 2022 6:20 AM in response to josh_b_b

josh_b_b,

Thanks for the update. Since the issue remains, the next step will be for you to Contact Apple Support directly for further assistance.

Take care.

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Clicking noise in music

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