Unable to activate iPhone 11 Pro Max

After restoring iPhone to factory settings due to a faulty upgrade the iPhone will not activate.


I have tried both in iTunes and finder on two different MacBook pros. On a windows laptop with iTunes installed. Multiple wifi networks, and multiple SIM cards. Without SIM card. Bluetooth transfer placing phone next to another device.


The usual error is either that an update is required to activate my phone, or that the iPhone cannot be synced and operation timed out.


Really at a loss. I spent a solid 7 hours trying yesterday, and am two hours in today. Any other suggestions before I accept defeat?



iPhone 11 Pro Max

Posted on Jan 16, 2022 9:14 AM

Reply
2 replies

Jan 17, 2022 9:16 AM in response to Gibberishmew

You may just be out of space on the phone. Look at your Settings -> General -> About on the phone. If your space available is less than 15% of the capacity, you have run out of space.


You can on a Mac use Image Capture to download all movies and photos from a phone.


There are utilities that let you download all your texts and voice mail to your Mac as well.


Keep in mind, your carrier may not be storing that info off your phone, so you'll want to backup any data on your phone before you perform an update.


updating the phone is best done while attached to a Mac, using the utility on the Mac after a backup has been done.

https://support.apple.com/en-us/HT204204

Jan 17, 2022 9:27 AM in response to Gibberishmew

Hello Gibberishmew,


It sounds like you are unable to activate your iPhone due to an alert that states an update is required. We understand how important this is to you and we are here to help.


You have attempted some great troubleshooting steps. Let's attempt to update your device again, since that is what the alert states. This article should help: If your iPhone, iPad or iPod touch won’t update


If the issue persists, can you provide a few more details? Do you know which iOS version is currently installed?


Good Luck!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to activate iPhone 11 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.