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i tried recovering my phone but itunes is still asking for a passcode

my son broke the screen on his phone and in the process of taking it to get the screen replaced, the wrong passcode was "entered" so many times that now i get the "iphone is disabled, connect to itunes" message. however, when i try to Restore or Update my phone through itunes, i continue to get another error message that says that i need to enter the passcode on the phone to finish the process. i'm just going in endless circles. :( can anyone help?

Posted on Jan 16, 2022 11:15 PM

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Posted on Jan 17, 2022 1:12 AM

Although Apple asks you to return the phone to factory settings before repair, with a broken screen it cannot be done.

Get the screen fixed first

AFTER it is fixed you will need to do this...


How to reset your iPhone, iPad, or iPod touch when you forgot your passcode

 

 

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i tried recovering my phone but itunes is still asking for a passcode

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