Logitech Slim Keyboard randomly disconnects from iPad Pro 12.9 when iPad is turned on

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Level 1

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Logitech Slim Keyboard randomly disconnects from iPad Pro 12.9 when iPad is turned on

This issue started after some recent IOS update. Currently running latest iPadOS 15.2.1. The Logitech slim connecter uses the smart connector on the iPad Pro and doesn’t use a separate power source or Bluetooth. The issue occurs random ally sometime when the iPad is first turned on, the iPad fails to recognise the keyboard. I have to magnetically disconnect and reconnect the keyboard to the iPad for it to be recognised again.

Anyone else experience this?

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Jan 17, 2022 7:32 AM

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Answer 1

ProustGiulio

Level 10

211,704 points

Jan 17, 2022 7:58 AM in response to jaspinall

Your iPad's smart connector might be dirty.

I would try to gently clean it using a pencil eraser, removing the rubber slag with a soft brush.

The same treatment should also be applied to the keyboard connectors.

If the issue still persists, make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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Logitech Slim Keyboard randomly disconnects from iPad Pro 12.9 when iPad is turned on

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