2 days ago I tried to setup new ipad for my mom.
got to the 2 step verification, but she never received the 6digit code to enter in.
2 days later, we are still stuck on screen asking for 6 digit verification code. We aren’t able to get a 6digit code sent and so can’t use iPad (iPad won’t do anything until enter in 6digit code which we can’t get)
iPad Air 2, iPadOS 13
Hey Db9090,
It appears that you've hit a road block setting up your mom's new iPad. You've never received the verification code for two-factor authentication, and can't complete the set up. We're glad to glad to provide assistance.
Get a verification code and sign in with two-factor authentication - Apple Support -- This article provides different methods to receive the verification code.
Feel free to get back to us with any questions or problems you may have.
All the best.
Stuck setting up new ipad
