Fitness app not connecting to watch no matter what

ok so I’ve just got an Apple Watch and was so excited to be able to use the fitness app but after about a week I realized the fitness app wasn’t on my watch screen.I checked to see if the app was installed and It was so I looked it up and it said to unpair the watch and repair the watch.I did that it still didn’t work so I checked the settings on everything and when i say everything i mean everything.I have literally done everything I can to put it on my watch can someone help


Apple Watch Series 3, watchOS 8

Posted on Jan 17, 2022 3:45 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 19, 2022 3:18 PM

At this point you need to isolate the issue. If you have access to family member’s or friend’s iPhone try pairing your watch to their device and see if the issue remains. First follow the directions to the link below to fully reset and un-pair your watch from for your iPhone.


reset and disconnect Apple Watch:

https://support.apple.com/en-us/HT204568


Then connect your Apple Watch to their iPhone using the directions provide in the following link.


connect Apple Watch: https://support.apple.com/guide/watch/set-up-and-pair-your-apple-watch-with-iphone-apdde4d6f98e/watchos



If the issue remains then there is a good chance the watch has an issue and you should contact apple support:


https://support.apple.com/watch


If the issue is resolved then you probably may need to reset your iPhone and “set up as new”. Restoring the iPhone from backup may reintroduce the issue.


To summarize:

  • test Watch with another iPhone connection and see if issue remains
  • if Watch works properly on another iPhone connection (other than your own iPhone) then either investigate further with apple support or reset and erase your iPhone (set up as a new device while not restoring previous backups).


Please report back with your results and the resolution so others may benefit.


Note: prior to reset do perform a current backup in case you find it necessary to restore data. If you use the iCloud and it is currently syncing things like photos, messages, contacts, etc then that data should sync back to your iPhone when you sign into iCloud on setup of your phone. If you are uncertain about how to preserve and restore data then consult with apple support before wiping your iPhone.


More info about iCloud and syncing:

https://support.apple.com/guide/icloud/set-up-icloud-on-your-devices-mmfc0f1e2a/icloud


17 replies
Question marked as Top-ranking reply

Jan 19, 2022 3:18 PM in response to EM320

At this point you need to isolate the issue. If you have access to family member’s or friend’s iPhone try pairing your watch to their device and see if the issue remains. First follow the directions to the link below to fully reset and un-pair your watch from for your iPhone.


reset and disconnect Apple Watch:

https://support.apple.com/en-us/HT204568


Then connect your Apple Watch to their iPhone using the directions provide in the following link.


connect Apple Watch: https://support.apple.com/guide/watch/set-up-and-pair-your-apple-watch-with-iphone-apdde4d6f98e/watchos



If the issue remains then there is a good chance the watch has an issue and you should contact apple support:


https://support.apple.com/watch


If the issue is resolved then you probably may need to reset your iPhone and “set up as new”. Restoring the iPhone from backup may reintroduce the issue.


To summarize:

  • test Watch with another iPhone connection and see if issue remains
  • if Watch works properly on another iPhone connection (other than your own iPhone) then either investigate further with apple support or reset and erase your iPhone (set up as a new device while not restoring previous backups).


Please report back with your results and the resolution so others may benefit.


Note: prior to reset do perform a current backup in case you find it necessary to restore data. If you use the iCloud and it is currently syncing things like photos, messages, contacts, etc then that data should sync back to your iPhone when you sign into iCloud on setup of your phone. If you are uncertain about how to preserve and restore data then consult with apple support before wiping your iPhone.


More info about iCloud and syncing:

https://support.apple.com/guide/icloud/set-up-icloud-on-your-devices-mmfc0f1e2a/icloud


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Fitness app not connecting to watch no matter what

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