I am having a problem starting up my computer.

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Level 1

4 points

I am having a problem starting up my computer.

I didn’t use my computer for a white and now trying to use it. It doesn’t turn on. It is giving like a folder with question mark that keeps flashing.

iMac 21.5″, macOS 10.15

Posted on Jan 17, 2022 9:57 PM

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Answer 1

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Ingo2711

Level 9

71,205 points

Jan 18, 2022 1:13 AM in response to Sami20

Did you try the troubleshooting, mentioned in this article?

If your Mac starts up to a question mark - Apple Support

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Answer 2

Sami20 Author

Level 1

4 points

Jan 18, 2022 6:23 AM in response to Sami20

I turned it off. I turned on back and press command and R until I saw the logo. After I follow the process until nothing else to do. I restart it again, but it returns to the same error that is in the picture.

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Answer 3

Ingo2711

Level 9

71,205 points

Jan 18, 2022 5:37 AM in response to Sami20

Did you manage to start up in Recovery Mode?

Or use any other key combination to start the Mac?

Mac startup key combinations - Apple Support

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Answer 4

Sami20 Author

Level 1

4 points

Jan 18, 2022 5:28 AM in response to Ingo2711

Yes, I did everything I was asked.

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Answer 5

Sami20 Author

Level 1

4 points

Jan 18, 2022 5:45 AM in response to Ingo2711

Yes I did all that. I repeated it more than ones.

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Answer 6

Ingo2711

Level 9

71,205 points

Jan 18, 2022 6:35 AM in response to Sami20

In that case, you should visit an Authorised Apple Service Provider and let them diagnose your Mac.

Apple - Find Locations

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I am having a problem starting up my computer.

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