You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Black screen of death? 8th gen iPad

IPad started acting up yesterday. Right after entering the passcode, I get a black screen with the spinning wheel. It will sit there for a while (spinning wheel is frozen sometimes), then flash to the background image sometimes multiple times before it completely restarts with the apple startup screen. Also, when the passcode screen comes up, it says that the passcode needs to be entered when restarted. My daughter didn't restart the iPad at all. She was playing games on it when this started.


I've tried doing a hard restart many times, and also plugging the iPad in until fully charged.


Wondering what other options I have so I can fix this. Thanks!

Posted on Jan 18, 2022 6:42 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2022 6:45 AM

It might be a hardware issue. ⚠️


Get expert service and support at the Genius Bar.


▷ Call 1-800-MY-APPLE or get help here. 

1 reply

Black screen of death? 8th gen iPad

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.