Face ID down with Bank of America

Question

Face ID down with Bank of America

I'm having trouble using Face ID to sign into my Bank of America app: it’s been saying Face ID is “temporarily not available” since Saturday (1/15/22). I try to log in using Touch ID and it says my info is wrong; this has been happening for the same amount of time. (I track my banking via my BoA app and it’s been less than convenient.) My Face ID and Touch ID work for everything else. I’ve been using them as usual, multiple times a day. I have an iPhone X, my iOS is 15.2.1. Thoughts? Solves?

iPhone X

Posted on Jan 18, 2022 12:08 PM

Answer 1

edclange

Level 5

5,260 points

Jan 18, 2022 12:11 PM in response to evolutionairy

Since it's only affecting this app, your need to ask Bank of America about it.

Alternatively, you cold try removing their app and reinstalling it. Then see if anything changes after your first login.

Answer 2

Jan 19, 2022 12:13 PM in response to edclange

Thanks, edclange. I have no doubt your suggestion(s) would have worked. I (of course) took the long way around and reset my phone using an earlier back up. Leave it to me to do things the hard way... 😉

Thanks for the quick reply!

Regards,

Amy

Face ID down with Bank of America

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