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I’ve forgotten the screen time passcode on my son’s iPad. When I select “change screen time passcode” in settings, the screen freezes and nothing happens. I can still exit settings and use other apps but settings is frozen until I close it. How can I fix?
iPad (4th gen) Wi-Fi
If you have forgotten the ScreenTime passcode, one of the two procedures outlined within this link should resolve the problem:
If you forgot your Screen Time passcode - Apple Support
If your iPad is capable of supporting iPadOS 13.x or later, you should update to the most current version before attempting to resolve a forgotten ScreenTime passcode. Recent iPadOS versions include a new mechanism by which a forgotten ScreenTime passcode can be reset without wiping the iPad.
To reset a forgotten ScreenTime passcode on older versions of iOS/iPadOS, the iPad must be reset “as new”, losing all locally stored data. In this situation, you’ll not be able to restore your data from an iCloud or iTunes backup - as the forgotten passcode is integral to the backup.
I hope this information is helpful to you in successfully resetting your forgotten passcode.
A forced restart may help - as this will often resolve an isolated software issue:
Thank for your response. These are the steps I’m trying to follow without success. When I tap “Change screen time passcode”, it just freezes and nothing happens.
Can’t change screen time passcode
