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Level 1

4 points

Monterey update

I recently got a notofication on my 2017 Macbook Air that i should update from Sierra High to Monterey. I downloaded the update, but while installing it (black screen with apple logo and loading bar) it got stuck, and wouldn't move for hours (I tried restarting several times). At last I held down shift while booting and the mac finally started with Monterey, but i had to create a new account -with my old account being gone. I since i tried to restart from the startup disk, but now the Monterey update gets stuck again...

How do i get my account back, or update to Monterey (without the download stopping) on my starter disk?

Any help would be appreciated.

MacBook Air 13″, macOS 10.13

Posted on Jan 19, 2022 7:16 AM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,370 points

Posted on Jan 19, 2022 9:10 AM

Ulrik_G wrote:

I recently got a notofication on my 2017 Macbook Air that i should update from Sierra High to Monterey. I downloaded the update, but while installing it (black screen with apple logo and loading bar) it got stuck, and wouldn't move for hours (I tried restarting several times). At last I held down shift while booting and the mac finally started with Monterey, but i had to create a new account -with my old account being gone. I since i tried to restart from the startup disk, but now the Monterey update gets stuck again...

How do i get my account back, or update to Monterey (without the download stopping) on my starter disk?

Any help would be appreciated.

How to upgrade to macOS Monterey

https://support.apple.com/en-us/HT212735

Recover all your files on Mac

https://support.apple.com/guide/mac-help/recover-all-your-files-mh15638/10.15/mac/10.15

Restore items backed up with Time Machine

https://support.apple.com/guide/mac-help/restore-files-mh11422/mac

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Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,370 points

Jan 19, 2022 9:10 AM in response to Ulrik_G

Ulrik_G wrote:

I recently got a notofication on my 2017 Macbook Air that i should update from Sierra High to Monterey. I downloaded the update, but while installing it (black screen with apple logo and loading bar) it got stuck, and wouldn't move for hours (I tried restarting several times). At last I held down shift while booting and the mac finally started with Monterey, but i had to create a new account -with my old account being gone. I since i tried to restart from the startup disk, but now the Monterey update gets stuck again...

How do i get my account back, or update to Monterey (without the download stopping) on my starter disk?

Any help would be appreciated.

How to upgrade to macOS Monterey

https://support.apple.com/en-us/HT212735

Recover all your files on Mac

https://support.apple.com/guide/mac-help/recover-all-your-files-mh15638/10.15/mac/10.15

Restore items backed up with Time Machine

https://support.apple.com/guide/mac-help/restore-files-mh11422/mac

Monterey update