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Level 1

4 points

Upgrading to Monterey 12.5.1

I have a compatible 2019 Mac Air running Mac OS. Attempting to upgrade to Monterey while installing the latest security updates. When I click on the upgrade button, it takes me to a screen indicating that the Mac must be restarted. Then, nothing happens (for over an hour) plus I cannot exit from the upgrade program to manually restart the system. Additionally, even my shut down is disallowed because of the Monterey upgrade program. I seem to be frozen a bit. Does anyone know what is happening here and how to escape?

MacBook Air

Posted on Aug 21, 2022 11:19 AM

Best reply

tjk

Level 9

51,116 points

Posted on Aug 21, 2022 1:30 PM

Hi,

Hold down the power button for up to 10 seconds to shut down. Then try restarting normally. If that works, shut down and try booting into Safe Mode: How to use safe mode on your Mac - Apple Support and see if the upgrade will work there.

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Upgrading to Monterey 12.5.1

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