Despite deleting dropbox app, canceling my dropbox account & unsyncing my devices from auto sync, I am unable to use Safari to download files purchased. Each time I try, dropbox takes over & downloads the file. How to I completely remove dropbox? I have files that will not open unless downloaded by other browsers. (This happens on all my devices, iphone, laptop & ipad).
Hi Mimi5150, thank you for posting in Apple Support Communities.
Can you please do a quick check in Settings > Safari and under the General tab is Downloads. It may be that this is still set to DropBox whereas mine is set to iCloud Drive.
Can you also go to the Files app and see if DropBox is listed under 'Locations'. If it is you can turn it off by selecting the three dots, Edit Sidebar and turn it off.
If the above does not work you can also Force Restart your iPad as that can help clear legacy issues and the following link explains how to do this:
https://support.apple.com/en-au/guide/ipad/ipad9955c007/ipados
If you are still experiencing issues please contact Apple Support.
You can do this as follows:
Hi Mimi5150, thank you for posting in Apple Support Communities.
Can you please do a quick check in Settings > Safari and under the General tab is Downloads. It may be that this is still set to DropBox whereas mine is set to iCloud Drive.
Can you also go to the Files app and see if DropBox is listed under 'Locations'. If it is you can turn it off by selecting the three dots, Edit Sidebar and turn it off.
If the above does not work you can also Force Restart your iPad as that can help clear legacy issues and the following link explains how to do this:
https://support.apple.com/en-au/guide/ipad/ipad9955c007/ipados
If you are still experiencing issues please contact Apple Support.
You can do this as follows:
Dropbox downloading nightmare
