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Breach of security

Sending emails to family members and tried to reactivate my old Facebook and instagram through my emails


i have received no reply from Facebook or even family member family members which have told me they have replied


i have received nil response also my imsg same sent family members imsg they are received and replied which I have not received it’s like emails and imsg are being blocked my whaps app dropped calls today when speaking to the hospital call dropped out and had to recall this is all strange


also when I logout of my iCloud it’s asking me to log in with my new password and asking me my old password also is this correct


had my mobile been hacked with spyware or malware ?


thanks in advance.


Posted on Jan 20, 2022 10:08 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 21, 2022 4:43 PM

risk241, 


Yes, you will be asked to enter your password to disable Find My on your iPhone. 


When you’re signing back in to iCloud you’ll be asked for your current Apple ID password and for encrypted data such as iCloud Keychain, you’ll be asked to verify with your passcode. As for an old password, is that an old password for the same Apple ID or for a different Apple ID? 


You are also correct about two-factor authentication. Unless you switched to that security method within the last two weeks there is not an option to turn it off. 


When you’re on a phone call from the Phone app, unless you’re using Wi-Fi calling the call is using your wireless carrier’s servers, not your router. As for what is possible through your router though, we’d recommend reaching out to the manufacturer of the router or if it was supplied by your internet service provider then they may be able to help as well. 


Where are you logging in to your iCloud account that you notice a delay? Is that the iCloud website, are you logging out and back in to your account on your iPhone each day or somewhere else? 


Thanks. 

3 replies
Question marked as Top-ranking reply

Jan 21, 2022 4:43 PM in response to risk241

risk241, 


Yes, you will be asked to enter your password to disable Find My on your iPhone. 


When you’re signing back in to iCloud you’ll be asked for your current Apple ID password and for encrypted data such as iCloud Keychain, you’ll be asked to verify with your passcode. As for an old password, is that an old password for the same Apple ID or for a different Apple ID? 


You are also correct about two-factor authentication. Unless you switched to that security method within the last two weeks there is not an option to turn it off. 


When you’re on a phone call from the Phone app, unless you’re using Wi-Fi calling the call is using your wireless carrier’s servers, not your router. As for what is possible through your router though, we’d recommend reaching out to the manufacturer of the router or if it was supplied by your internet service provider then they may be able to help as well. 


Where are you logging in to your iCloud account that you notice a delay? Is that the iCloud website, are you logging out and back in to your account on your iPhone each day or somewhere else? 


Thanks. 

Jan 21, 2022 12:32 PM in response to risk241

Salutations to you risk241, 


We understand that you’re able to send emails through your iCloud account but not receive them. Additionally, you’re not receiving text messages in the Messages app, but are able to send them. When using the Phone app to make or receive a phone call, the calls are getting disconnected. Lastly, you signed out of your iCloud account and now when signing back in, you’re being asked for an old password or possibly device passcode. 


For iCloud email, the following article has the steps to follow. The article will have you verify some things with your iCloud account, some things with your device, and some things via the iCloud website - If iCloud Mail isn't working


Next, for text messages - If you can't send or receive messages on your iPhone, iPad, or iPod touch


Tell us more about the dropped phone calls using the Phone app. Does this happen in a specific location, do you see a ‘No Service’ or ‘Searching’ message when it happens? As the Phone app uses your wireless carrier’s network, please also check to make sure all carrier settings updates are installed - Manually update your carrier settings on your iPhone or iPad 


Lastly, when signing back in with your iCloud account, is it a password or passcode you’re being asked for? We inquire about this because when enabling some features you’re asked for the 4 or 6 digit passcode to verify the device. 


Thanks. 

Jan 21, 2022 3:02 PM in response to AnnieL2

Thank you for the response in relation when I sign out it’s asking me to to enter my password to turn of find my iPhone again and sometimes it’s asking me to sign in with a new password and a old password and a passcode to my mobile also when i tried to turn off the 2 way authentication there is only the on there is no off is this correct


when I was calling on my mobile the call dropped as if someone ease dropping I have already reported someone hacking my broadband before they did this through my wireless on my router. Can someone do this through my mobile it’s now put me off using my router.


the call has dropped a few times for no reason it’s not a bad reception area and I’ve had to call the individual again.


it happend when I called the bank when same again on the call ended out the blue the call dropped and had to redial This has only been happening the last few month my mobile is slow also to log on it take about 1 min to log on to my iCloud account.







Breach of security

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