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Dropped phone

I just dropped my IPhone on my wooden floor, screen down, and it won’t turn on. It is not cracked. I tried holding the home and “on” button as suggested but nothing happens. The home button feels flat. Any ideas please?


iPhone SE, iOS 15

Posted on Jan 20, 2022 10:34 AM

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Question marked as Top-ranking reply

Posted on Jan 20, 2022 12:07 PM

To force restart an SE you don’t use the Home and power buttons, as the Home button is not a physical button, it is touch sensitive and thus cannot trigger the restart firmware. Instead:


  • Press and quickly release VOLUME UP
  • Press and quickly release VOLUME DOWN
  • Hold the POWER button until an Apple logo appears (15-30 seconds), ignoring "slide to power off"


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


The phone may still be broken, but try the above first.

3 replies
Question marked as Top-ranking reply

Jan 20, 2022 12:07 PM in response to pamgamrg

To force restart an SE you don’t use the Home and power buttons, as the Home button is not a physical button, it is touch sensitive and thus cannot trigger the restart firmware. Instead:


  • Press and quickly release VOLUME UP
  • Press and quickly release VOLUME DOWN
  • Hold the POWER button until an Apple logo appears (15-30 seconds), ignoring "slide to power off"


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


The phone may still be broken, but try the above first.

Dropped phone

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