GoDaddy Lost Almost All My Emails ...

For about 2 weeks my company had been having with sending and receiving emails. I had not noticed this as we had been on holidays, but only after getting back and everybody started complaining did I realise that we had a problem. I contacted GoDaddy and for an entire week, their technical personal were not that helpful. At some point my account even disappeared from Microsoft Outlook for Mac but my emails were still visible in my cpanel's webmail but I could not download them.

The GoDaddy team for 4 days kept insisting that it was an Outlook problem and not theirs and would not help. I then tried setting up a Gmail account on the same Outlook platform and it worked fine. Fully armed with prove that the issue is with them and not Outlook, I went back to GoDaddy. This was yesterday.

I was attended to by someone very attentive and I was given a new IP address and this worked. I was elated since for a whole week my company had not had access to our emails. As my emails were being downloaded I realised that only a handful of emails had gotten downloaded - dating back to late October 2021. While the emails that we had in the server dated back to 2012!I went back to the technical personal who assured me that I will get all my emails back, but unfortunately I was rushing to a meeting so I could not continue chatting with her.

Today I contacted them and they just told me that nothing can be done. That all my company's emails are gone! 10 plus years worth of emails! I don't believe that. I feel with the new IP address the server location might have changed, meaning my emails could be retrieved.

All my company's email accounts are working fine now on new emails - send and receive, but thousands have disappeared.

Furthermore the storage capacity in my cpanel's webmail keeps on changing from 68.1GB to 403.07MB but the number of emails are the same.The support desk offers no explanation other than telling me that, "... there is nothing else that can be done to get as there is no backup of cpanel emails."

Any help would be appreciative!