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My kid's iPad is not restarting and blinking at the apple logo screen. Please let me know how to fix this issue.

My kid's iPad stopped working while playing a video game and it's not restarting. It's blinking at the Apple logo screen. Please let me know how to fix this...Thanks

iPad, iPadOS 15

Posted on Jan 20, 2022 5:03 PM

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Question marked as Best reply

Posted on Jan 21, 2022 3:02 AM

Hi AppleB4, thank you for posting in Apple Support Communities.


The following link explains what to do when an iPad is stuck on the Logo screen but it does require a Mac or PC:

https://support.apple.com/en-us/HT212017


If you do not have a Mac or PC you could consider a family member or friend who has one or visit an Apple Store or Apple Authorised Service Provider.


You can also contact Apple Support should the steps in the link above not be successful.


You can do this as follows:

2 replies
Question marked as Best reply

Jan 21, 2022 3:02 AM in response to AppleB4

Hi AppleB4, thank you for posting in Apple Support Communities.


The following link explains what to do when an iPad is stuck on the Logo screen but it does require a Mac or PC:

https://support.apple.com/en-us/HT212017


If you do not have a Mac or PC you could consider a family member or friend who has one or visit an Apple Store or Apple Authorised Service Provider.


You can also contact Apple Support should the steps in the link above not be successful.


You can do this as follows:

Jan 21, 2022 3:31 AM in response to AppleB4

Connect your iPad to its Power Adapter and allow the iPad to charge, undisturbed, for at least an hour. While still connected to external power, try a forced-restart:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




Note:  If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.


If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

My kid's iPad is not restarting and blinking at the apple logo screen. Please let me know how to fix this issue.

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