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Hi
i had my iPhone 11 pro for some time and after a few drops on the ground i noticed that its temperature under cameras increases without using it. I tried everything ( turning off, factory resetting, closing background apps) but its still hot but when i open an app it starts to burn my fingers in about 3 minutes.
What should i do next?
iPhone 11 Pro
If you have either dropped the device accidentally or exposed it to liquid or used it beyond acceptable temperature limits then…
Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
Find Locations - Location Selector - Apple
Contact Apple for support and service - Apple Support
Get a Genius Bar Reservation and Apple Support Options - Apple
Contact Genius Bar.
If you have either dropped the device accidentally or exposed it to liquid or used it beyond acceptable temperature limits then…
Take your device to an Apple Retail Store or Apple Authorized Service Provider, or contact Apple Support:
Find Locations - Location Selector - Apple
Contact Apple for support and service - Apple Support
Get a Genius Bar Reservation and Apple Support Options - Apple
Contact Genius Bar.
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We want to make sure you reach the right team for help with your device. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support.
iPhone 11 pro burning hot to touch
