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can’t login to iCloud on new phone and new phone #

I got a new phone and number. When trying to login to my apple id it wants to send a text to old phone number, which is now disconnected. How can I get around this and login???? I’ve tried everything and can’t login. I know my password so that’s what’s so frustrating! I got an email that I have to wait unti

iPhone 12 Pro Max, iOS 15

Posted on Jan 22, 2022 12:21 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 23, 2022 8:54 AM

Hey nikkibabbii,


We understand that you're unable to get a verification code to sign into your new iPhone. If you have another trusted device available, you can try receiving a verification code that way. If you're unable to receive any verification codes from either a trusted device or trusted phone number, you may have to start account recovery: How to use account recovery when you can’t reset your Apple ID password - Apple Support


You may consider adding multiple trusted phone numbers so that you can always get a verification code. The steps below, from this article show how: Two-factor authentication for Apple ID - Apple Support


"Manage your account

You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page.


Manage your trusted phone numbers

To use two-factor authentication, you need at least one trusted phone number on file where you can receive verification codes. Consider verifying an additional trusted phone number other than your own phone number. If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account.


Update your trusted phone number on your Apple ID account page

  1. Go to appleid.apple.com.
  2. Sign in with your Apple ID.
  3. Go to the Security section and click Edit.

If you want to add a phone number, click Add a Trusted Phone Number and enter the phone number. Choose to verify the number with a text message or automated phone call, and click Continue. To remove a trusted phone number, click  next to the phone number you want to remove.


Update your trusted phone number through account recovery

  1. Go to appleid.apple.com.
  2. Sign in with your Apple ID.
  3. Select “Didn’t get a verification code?”, then select More Options.
  4. You'll be redirected to iforgot.apple.com
  5. Complete your account recovery request. Learn more about account recovery."


We've also included in that very last section how to update your trusted phone number during account recovery.


Take care.

1 reply
Question marked as Top-ranking reply

Jan 23, 2022 8:54 AM in response to nikkibabbii

Hey nikkibabbii,


We understand that you're unable to get a verification code to sign into your new iPhone. If you have another trusted device available, you can try receiving a verification code that way. If you're unable to receive any verification codes from either a trusted device or trusted phone number, you may have to start account recovery: How to use account recovery when you can’t reset your Apple ID password - Apple Support


You may consider adding multiple trusted phone numbers so that you can always get a verification code. The steps below, from this article show how: Two-factor authentication for Apple ID - Apple Support


"Manage your account

You can manage your trusted phone numbers, trusted devices, and other account information from your Apple ID account page.


Manage your trusted phone numbers

To use two-factor authentication, you need at least one trusted phone number on file where you can receive verification codes. Consider verifying an additional trusted phone number other than your own phone number. If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account.


Update your trusted phone number on your Apple ID account page

  1. Go to appleid.apple.com.
  2. Sign in with your Apple ID.
  3. Go to the Security section and click Edit.

If you want to add a phone number, click Add a Trusted Phone Number and enter the phone number. Choose to verify the number with a text message or automated phone call, and click Continue. To remove a trusted phone number, click  next to the phone number you want to remove.


Update your trusted phone number through account recovery

  1. Go to appleid.apple.com.
  2. Sign in with your Apple ID.
  3. Select “Didn’t get a verification code?”, then select More Options.
  4. You'll be redirected to iforgot.apple.com
  5. Complete your account recovery request. Learn more about account recovery."


We've also included in that very last section how to update your trusted phone number during account recovery.


Take care.

can’t login to iCloud on new phone and new phone #

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