I’m stuck on the login screen

I’m stuck on the login screen. The screen that has my name a box to enter a password and a icon called cancel at the bottom. I have tried turning on and off and I have tried turning off and turning back on while holding shift break up with him. Anybody have other suggestions? This is on my Mac Pro

iMac Pro

Posted on Jan 22, 2022 6:46 AM

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Question marked as Top-ranking reply

Posted on Jan 25, 2022 6:25 PM

That's good news in the fact the keyboard itself is probably ok, which means you ought to be able to start that Mac in Recovery mode.


To do that, please follow the instructions under How to start up from macOS Recovery in About macOS Recovery on Intel-based Mac computers - Apple Support. Invoking Recovery Mode requires that you press and hold the and R keys with two fingers, while turning it on with a third finger, so obviously the keyboard has to work.


  • If you can get your Mac to start in Recovery mode, determine if you can perform the rest of the instructions in that document.
  • If you are unable to get your Mac to start in Recovery mode, then the ability to continue troubleshooting on your own becomes limited and may not be possible. Perhaps the keyboard really isn't working.
6 replies
Question marked as Top-ranking reply

Jan 25, 2022 6:25 PM in response to Howardopp

That's good news in the fact the keyboard itself is probably ok, which means you ought to be able to start that Mac in Recovery mode.


To do that, please follow the instructions under How to start up from macOS Recovery in About macOS Recovery on Intel-based Mac computers - Apple Support. Invoking Recovery Mode requires that you press and hold the and R keys with two fingers, while turning it on with a third finger, so obviously the keyboard has to work.


  • If you can get your Mac to start in Recovery mode, determine if you can perform the rest of the instructions in that document.
  • If you are unable to get your Mac to start in Recovery mode, then the ability to continue troubleshooting on your own becomes limited and may not be possible. Perhaps the keyboard really isn't working.

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I’m stuck on the login screen

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