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Why my iphone 13 screen on off during the use the phone

iPhone 13, iOS 15

Posted on Jan 22, 2022 11:49 PM

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Question marked as Top-ranking reply

Posted on Jan 22, 2022 11:59 PM

Try a "forced" restart of your device, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, it might be a hardware (digitizer or other internal component?) problem, but we, just users like you cannot diagnose that issue remotely, sorry.

Since your iPhone is still covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

1 reply
Question marked as Top-ranking reply

Jan 22, 2022 11:59 PM in response to dimuth194

Try a "forced" restart of your device, using these instructions:--> Force restart iPhone – Apple Support


If the issue persists, it might be a hardware (digitizer or other internal component?) problem, but we, just users like you cannot diagnose that issue remotely, sorry.

Since your iPhone is still covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

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