My Pencil 2 stopped working

LinkinPark4EVER Said:

"My Pencil 2 stopped working: All tried. No use at all.: Means i need a new pencil?"

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Perhaps this is a faulty device?

Get this Serviced:

You have a one-year, out-of-the-box, limited-warranty with this device. So, contact Apple Support, if covered under warranty.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Have you tried checking the Pencil tip by unscrweing and re-screwing the tip onto the Pencil?

Screw back on snugly, BUT NOT TOO TIGHT!

Your Pencil may need to have its tip replaced.

A 4-pack of replacement tips can be purchased here.

https://www.apple.com/shop/product/MLUN2AM/A/apple-pencil-tips-4-pack

Best of Luck to You!

LinkinPark4EVER Said:

"My Pencil 2 stopped working: Suddenly pencil 2 stop working. Did not drop and was in a silicone case well protected all the time.[...]"

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Troubleshooting Apple Pencil:

Refer to these Links:

• Apple Pencil Compatibility - Apple Support

Verify the compatibility of your iPad and Apple Pencil

• Connect Apple Pencil with your iPad - Apple Support

View: If your Apple Pencil won't pair with your iPad

• Use Bluetooth and Wi-Fi in Control Centre - Apple Support

Make Sure: that Bluetooth is enabled

• Charge your Apple Pencil and Check the Battery - Apple Support

Be Certain: there is power to your Apple Pencil

• Pair and Charge Apple Pencil (2nd generation) with iPad - Apple Support

Successfully Pair: and charge your 2nd Generation Apple Pencil

Pencils are NOT repairable.

Pencils are sealed up, glued up electronic/digital writing implements.

Zero repairability.

You will need to purchase a brand new Pencil.

Sorry & Best of Luck to You!

If your Pencil was hardly ever used, then this may very well be THE CRUX of your Pencil issue.

IF your Pencil EVER sat lying around unused, for ANY prolonged period of time, without being charged up and ready to use, then your Pencil battery may have failed and your Pencil may be dead.

Sorry.

You cannot store and/or NOT use Pencils for any prolonged period of time and NOT keep them charged up to some level.

If your Pencil/s sat around unused or unopened and not kept charged up for more than a few weeks, or so, OR

EVEN LONGER, then the battery in your Pencil may have failed and is dead and you will have to purchase another

brand new Pencil or get, if still under warranty, a free replacement Pencil from Apple.

Sorry.

And it looks like some things about the Pencil have NOT changed in the new version 2 model, either.

Due to the “always on and active/standby” nature of the Pencil and, also, due to its very tiny rechargeable Li-

ion battery ( smaller than the eraser head on a REAL wooden pencil ), the Pencil needs to be constantly charged up to some significant charge level ALL THE TIME, even when not using the Pencil for prolonged periods of time.

The Pencil needs to be kept CONSTANTLY charged to a minimum of 5-10%, OR GREATER, all the time!

If the Pencil battery is allowed to drain down to 0% and allowed to stay in that flat condition for more than a few weeks, or so, OR EVEN LONGER, that very tiny little Li-ion battery is too small to keep at a 0% state for a long period of time and it will fail and the Pencil will be dead and you may have to “pop” for another $99/$129 Pencil, once again!

Apple only has a one-year warranty on any Apple accessory items.

You need to keep your Pencil CONSTANTLY charged up all the time, even if it is only to 10%-15% charge. It must keep some charge level in that tiny Lithium-ion battery at all times!

One last ditch thing you can try is to plug the Pencil's Lightning connector into the iPad.

Then, try a simple hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.

OR

Put your Pencil 2 atop the magnetic charging edge of your iPad.

Then, try the new hard reset procedure for the 2018/2020 iPad Pro/iPad Air 4 models without a Home button.

1. Press and release the volume UP button.

2. Then immediately press and release the volume DOWN button.

3. Then, press and hold the Power button at the top. You will see the Slide to Power off button, but keep on holding down the Power button until you see the Apple logo, then let it go.

Once you have performed all the steps, wait for a few seconds and your iPad Pro will boot up completely to the iPad Pro’s Lock screen.

See if the Pencil starts charging then, when it reaches a sufficient charge, like over 15%, or so, or more, disconnect the Pencil and reconnect it to see if it Bluetooth pairs.

If it does pair, try using it.

You can also try gently warming up your entire Pencil for a few minutes wrapped in a damp dry warm/hot face cloth/towel to warm up the entire Pencil for a few attempts/minutes.

Test the Pencil, again.

If still no joy, your Pencil is definitely dead.

Sorry and Best of Luck to You!

Use the Get Support link in the upper right of this webpage, and discuss your options with the folks at Apple.