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Monadnock Author

Level 1

6 points

Update crashes IPad Amazon video player?

Did the recent IPad update cause Amazon your video player to keep crashing? How to fix?

Amazon video player crashes after playing a minute or two ever since I installed most recent update. I tried rebooting and following the Amazon help suggestions for video player trouble. No joy.

I can stream on Netflix, YouTube, TV networks, but only Amazon crashes. I have prime.

thank you for any helpful advice (in simple terms)

I have a nearly five year old IPad 5th gen, with software 15.2.1

Posted on Jan 24, 2022 8:55 PM

Top-ranking reply

Axel Foley

Level 10

149,730 points

Posted on Jan 24, 2022 10:00 PM

The Amazon Prime Video app should work normally with iOS version 15.2.1.

Can you try deleting the app and then reinstalling it again? See whether that solves the issue.

Axel F.

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Update crashes IPad Amazon video player?

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