Apple ID Screenshot

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fernand256 Author

Level 1

4 points

Apple ID Screenshot

Can anyone tell me what this is that comes up when I click on Apple ID in System Preferences? Thanks.

Posted on Jan 24, 2022 10:23 PM

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Answer 1

faith185

Community Specialist

Jan 26, 2022 12:12 PM in response to fernand256

fernand256,

In that case, it may be best to contact Apple Support. You can reach out from Get Support or using the direct phone number for your region from Contact Apple for support and service.

Best of luck.

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Answer 2

faith185

Community Specialist

Jan 25, 2022 4:33 PM in response to fernand256

Hi fernand256,

Welcome to Apple Support Communities. We understand that you are getting the message in the screenshot as soon as you go to System Preferences. Right?

What happens when you click OK? Are you trying to log in to a MobileMe account? MobileMe is a previously used collection of services and software. If you used this in the past, you should have an @icloud.com, @me.com, and @mac.com email addresses with your iCloud account. Check out iCloud: About your @icloud.com, @me.com, and @mac.com email addresses.

Take care.

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Answer 3

fernand256 Author

Level 1

4 points

Jan 26, 2022 2:15 AM in response to faith185

Good Morning Faith185,

When I click on OK the page disappears and it goes back to my sign in page for Apple ID. Yes, I get that message when I go to System Preferences. I have searched for all of the email addresses you posted and got negative results.

Thank you and have a wonderful day.

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Apple ID Screenshot

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