You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone is stuck in restore mode, not recognized by Mac Big Sur...what now?

My iPhone is stuck in Restore mode. A black screen with the connector with arrow pointing to a computer with "support.apple.com/iphone/restore" on it. Plugged it into my Mac BookAir with Big Sur OS. The iPhone is not recognized by the Mac. I can't change screens on the iPhone. The Restore instructions provided by Apple reference "iTunes" which we all know is gone with Big Sur. Anyone have any idea what I can do to get my iPhone working again? I think its an iPhone 8 (Home button) but not sure because i can't get to that page because of the Restore screen...


Thank you!

iPhone 8

Posted on Jan 25, 2022 11:19 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 25, 2022 11:25 AM

Perhaps his article will help:

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support


2 replies

iPhone is stuck in restore mode, not recognized by Mac Big Sur...what now?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.