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My screen is black and reads "support.apple.com/phone/restore" at the top. It has a picture indicating I plug it into my Mac. I have it plugged in however, the iPhone does not appear in my finder or on my Mac Screen, as I thought it would after following the directions. I have held down the volume buttons and the on/off button, as well, but nothing. What else can I do to get it to start working?
iPhone 5c, iOS 9
You are going to have to put the device into Recovery Mode. See this support document for help. If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
You are going to have to put the device into Recovery Mode. See this support document for help. If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support
My iPhone 5c is stuck after attempting to upgrade software
