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User profile for user: bethanne96
bethanne96 Author
User level: Level 1
4 points

I cannot get my iPhone 12 to do a hard shut off it is frozen in the on position

I cannot get my iPhone 12 to turn off for a reset it is frozen in the on position.


Posted on Jan 25, 2022 2:07 PM

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User profile for user: Smilin-Brian
Smilin-Brian
User level: Level 9
56,121 points

Posted on Jan 25, 2022 2:12 PM

Try a Hard Reset:

  1. Press volume up (quickly)
  2. Press volume down (quickly)
  3. Press and hold the power button until the Apple logo ( ) appears
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I cannot get my iPhone 12 to do a hard shut off it is frozen in the on position

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