Greetings,
I have my FaceTime cellular data option turned off under Cellular settings on my iPhone 12 Pro running iOS 15.2.1. However, while making a FaceTime call, I notice that it switches occasionally to cellular data when the wifi signal is weak. Is there something else I need to turn off to completely stop FaceTime from using cellular data?
Thanks in advance.
Hi Reji,
Thanks for using Apple Support Communities. We understand you're seeing cellular data usage when you have that disabled. We're happy to share some information to help.
Sounds like you might have Wi-Fi Assist enabled. See more on that and how to turn that off here: About Wi-Fi Assist
Thanks
Hi Reji,
Thanks for using Apple Support Communities. We understand you're seeing cellular data usage when you have that disabled. We're happy to share some information to help.
Sounds like you might have Wi-Fi Assist enabled. See more on that and how to turn that off here: About Wi-Fi Assist
Thanks
WiFi assist was turned off for me. Cellular data was also turned off for FaceTime. I think there is a bug with iOS 15.2.1. I have just installed iOS 15.3, and I will see if that has fixed the problem.
I have had this same issue with iOS 15.2.1. Data turned off for FaceTime and WiFi assist off but still used up data. Seems to be a bug with 15.2.1. I am using an iPhone 7
Thank you for the response.
Turned off Wi-Fi Assist and it continues to have the same problem.
Updated the software to 15.3, tried a few times and no luck.
Is there another option that I could try?
Hi Reji,
Thanks for trying those steps and following up. We'd like to refer you directly Apple Support to further investigate this. Reach out here: Get Support
Thanks
FaceTime uses cellular data even though its turned off
