i cannot access my apple watch

me and my family switched to the sprint carrier. and when we had sprint i had gotten the iphone 11 in purple. when i had the phone i had also gotten an apple watch from best buy. i was able to use it just fine but a few months later sprint didn't work out and i had turned my phone back into the carrier but never got my old phone back. me, being a first time apple watch user, didn't know you had to sign out of the apple watch using the app on your phone. so i did it through the apple watch, after i had returned the phone. i thought that did the trick but when i got my new phone i wasn't able to access it because it's still connect to the old log in from the phone that i turned into sprint. but, i used a different icloud acc that i had just made because i didn't want to rick anything new with my main icloud account. but it's been so long i don't remember the rest of the icloud and password. the watch app says it's s•••••@icloud.com but i can't remember it exactly. i've called before but i can never get someone that speaks english and can understand me or they have no idea what to do. and i'm telling you right now i can't be the only one in the phone world owning one of these and this has never happened before. i'd like help because i cannot afford another one.

Posted on Jan 25, 2022 8:22 PM

Reply

Similar questions

1 reply

Jan 26, 2022 1:13 AM in response to k_ship

You can ask apple to remove the activation lock online on this page;

Online Activation Lock Removal Tool.

Or this;

If you can't remember/gain access to the apple id that paired the watch to the phone.Take the watch and it's receipt along with some photo id and any other proof of ownership to an Apple Store and request that they remove the Activation Lock for you.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

i cannot access my apple watch

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.