CD Stuck in External Superdrive - No CD in Finder

I have an external superdrive from 2012 with a cd stuck in it. I have a 2017 MacBook Pro with no USB ports so I am using a hub/dongle. I've had this problem before and the most annoying part is that the CD is not being recognized by the computer, so there is nothing to "eject" on the screen even though I know there is a CD inside of the drive. I have taken it to the genius bar and the guy did some sort of command and it came out immediately! Obviously, I should have just asked him what he had just done...but didn't.

I have tried everything including shutting down and holding the trackpad, using the Terminal command /usr/bin/drutil eject, and resetting the SMC to no avail.

I have an appointment on Friday 1/28/22 and am hoping a "genius" can help me with this but thought I'd post here as well.