Unable to set up Iphone 13 pro max

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Level 1

4 points

Unable to set up Iphone 13 pro max

I just received the 13 pro max. I have spent the past several hours trying to set up the phone and restore data from my previous phone. The quick start cancels every time and directs me to erase the new phone and start over (tried this 4 times, the phones are all fully charged, all software is updated on both phones and my macbook). The manual backup from itunes does not work - I Just get a blue bar saying it's restoring but the 13 pro goes back to the startup language screen and does not respond. Any attempt to connect to my icloud or apple ID results in an error - either unknown error or unable to connect (the password is correct). I have restarted all the devices multiple times. Nothing is working. And now the SIM card also no longer works in my old phone for some reason, so I have no working phone for calls or texts. Of course, when I go to support, Apple wants to schedule a phone call and will not let me schedule a genius bar appointment. So, I am stuck with a $1500 brick and seemingly no way to get help.

iPhone 13 Pro Max

Posted on Jan 26, 2022 12:27 AM

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Answer 1

Jan 26, 2022 12:31 AM in response to Dmcgacu

If you have already set up the iPhone then the data created during this period will be lost if you use any of the processes given below

iPhone to iPhone, there are three ways,

Quick Transfer --> Use QuickStart to transfer data to a new iPhone, iPad or iPod ...
Restore from iCloud Backup --> Restore or set up your device from an iCloud backup - Apple ...
Restore from iTunes backup --> Restore your iPhone, iPad, or iPod touch in iTunes on PC ...

Instead, try transferring data manually. One by One

Messages, Media, Voice Memo, Keychain --> Turn on Messages in iCloud & iCloud Photos, Voice Memo, Keychain, and your content is automatically stored in iCloud and is available on all devices that use the same Apple ID
Contacts --> Contacts are not stored on an iPhone nor on SIM, they are synced to Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other. Use the email account that is in your old iPhone.
Notes, Reminders, Calendars --> You may sync all these from any of the email accounts that you have on your old iPhone. they can be synced using Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other.
Any Specific Files --> Upload to Cloud Drives (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud and Use Files app on your new iPhone too.
Apps & Settings --> In any way they have to be redownloaded using the App Store. Even you had used any of the 3 processes mentioned earlier. Apart from the Apps following will also not get transferred.
1. Content from the iTunes and App Stores or PDFs downloaded directly to Apple Books
2. Content synced from iTunes, like imported MP3s or CDs, videos, books, and photos
3. Data already stored in iCloud, like iCloud Photos, iMessages, and text (SMS) and multimedia (MMS) messages
4. Face ID or Touch ID settings
5. Apple Pay information and settings
6. Apple Mail data
7. Apple Music
WhatsApp --> Take a backup of chats and media from within the WhatsApp App. Use the same Phone number as that of your earlier iPhone and activate the account in the new iPhone too. That's it.
Shazam Account --> Access your Shazams on all your devices or online - Apple ...

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Answer 2

Dmcgacu Author

Level 1

4 points

Jan 26, 2022 11:19 AM in response to SravanKrA

On the 8th or 9th try the quick start method inexplicably worked and the Apple ID log in stopped giving me error messages. I cannot explain why on that final try everything worked or what the issue was. I just kept trying. I've never had such a frustrating experience with an Apple product. I also had to go to an ATT store and get a new SIM card. So, everything is fixed now, and I wish I had an answer for anyone else who experiences a similar issue, other than perseverence paid off this time, I guess?

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Unable to set up Iphone 13 pro max

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