Grandparents want to replace their old Mac laptop buy a new Air. Will folks at Apple Store help them transfer their files (photos, contacts, keychains, et.al.?)
Hey Mannydaman,
It sounds like you're looking for help getting data transferred from an old Mac to a new Mac. We can understand wanting to look into that further. We want to help.
They would have a few options available for assistance on transferring their data. They can follow the steps in this article: Move your content to a new Mac
Depending on the country they are located in, they may also have support options available over the phone or through chat where an Apple Advisor can walk them through the process here: Get Support
If they prefer assistance via in store service, they would need to schedule an appointment.
Thanks!
Some stores are not offering those types of services and some will (pandemic related). So, best to check with the particular store they want to use.
Hey Mannydaman,
The Apple Store should be able to offer assistance, as long as they set up an appointment.
If you need assistance getting an appointment scheduled, you can contact Apple Support here: Get Support
Take care.
As I said, it depends on the store. Here is one that does not currently offer personal setup (in WA state)
But there are others that do.
Can they do at Apple Store with appointment?
Will Apple work with my grandparents at the store to transfer files, contacts, keychain, et.al.?
