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Safari

Safari Version 15.2 (15612.3.6.1.8, 15612) on iMac Freezes when doing "save as" of a web page. OS Catalina 10.15.7 any feed back?

iMac 21.5″, macOS 10.15

Posted on Jan 26, 2022 11:47 AM

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Question marked as Top-ranking reply

Posted on Jan 26, 2022 1:21 PM

Hi Baffeled.


Try booting the Mac in Safe-Mode as described in this document and test to see if the same issue occurs, if not, restart in Normal-Mode and test again to see if the problem has been automatically repaired:


https://support.apple.com/en-gb/HT201262


A Safe-Mode boot may take up to ten minutes to reach your user desktop and will appear “laggy” to mouse and keyboard commands, this is normal when using Safe-Mode, please be patient!


If the Safe-Mode boot shows the same problem and after booting back into Normal-Mode there is no change then restart the Mac in Recovery-Mode and re-install the macOS.


Although reinstalling the OS in Recovery-Mode keeps your purchased apps and data intact there is always a small risk that the process may fail and leave the hard disk unreadable, ensure you have a valid Time Machine backup on a dedicated external drive to be able to restore your valuable data and apps from if forced to perform a hard disk wipe and full re-install of the macOS.


This document describes the start-up key combinations for Safe-Mode and Recovery-Mode:


https://support.apple.com/en-gb/HT201255


This document describes how to use Recovery-Mode:


https://support.apple.com/en-gb/HT201314


HTH.


Will.

1 reply
Question marked as Top-ranking reply

Jan 26, 2022 1:21 PM in response to Baffeled

Hi Baffeled.


Try booting the Mac in Safe-Mode as described in this document and test to see if the same issue occurs, if not, restart in Normal-Mode and test again to see if the problem has been automatically repaired:


https://support.apple.com/en-gb/HT201262


A Safe-Mode boot may take up to ten minutes to reach your user desktop and will appear “laggy” to mouse and keyboard commands, this is normal when using Safe-Mode, please be patient!


If the Safe-Mode boot shows the same problem and after booting back into Normal-Mode there is no change then restart the Mac in Recovery-Mode and re-install the macOS.


Although reinstalling the OS in Recovery-Mode keeps your purchased apps and data intact there is always a small risk that the process may fail and leave the hard disk unreadable, ensure you have a valid Time Machine backup on a dedicated external drive to be able to restore your valuable data and apps from if forced to perform a hard disk wipe and full re-install of the macOS.


This document describes the start-up key combinations for Safe-Mode and Recovery-Mode:


https://support.apple.com/en-gb/HT201255


This document describes how to use Recovery-Mode:


https://support.apple.com/en-gb/HT201314


HTH.


Will.

Safari

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