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I'm trying to get into last year's ipad. I reset the password on my apple ID, and can log into iCloud with the ID and password... but the next screen asks me to verify it. I try to enter the verification code, and it says the eMail is not valid as an apple ID. (It is a gmail account.) I don't know how else to verify the eMail, or why it says that my apple ID email is not valid. Appreciate the help.
Thanks.
Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.
Apple ID - Official Apple Support. -
Contact Apple for help with Apple ID account security - Apple Support. * (Link doesn’t always load)
Get Support - Work through the screens to get a chat option. You may have to pick a slightly different problem.
Apple Support schedule phone call. -
If necessary, try Twitter
https://twitter.com/AppleSupport. -
From the Apple Support article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
apple id says email is not valid
