I'm currently unable to use ARD on Macs running Monterey. ARD seems to connect, I can see the cursor, but the screen is black.
I've tried this on a number of Macs, both M1 and Intel and come across the same issue. I'm running the latest version of ARD and can confirm that other people in my team are experiencing the same issues.
Has anyone else encountered this, any resolutions?
Thanks!
Thanks Silkosis, I'll give that a go :)
I found that if you manage macs via MDM (Jamf etc), you need to send a remote command to set remote desktop to 'enabled' - the command will seem to fail but resolves the issue. After sending this to a few different macs it works without fail.
Thanks Silkosis, I'll give that a go :)
I found that if you manage macs via MDM (Jamf etc), you need to send a remote command to set remote desktop to 'enabled' - the command will seem to fail but resolves the issue. After sending this to a few different macs it works without fail.
Hey all,
If you're looking to send the command via Jamf you'll need to do it from a Smart Group or Static Group. Create a group then:
This will say it's failed, but if you check the logs of a mac in the group, you'll likely see it's succeeded.
Since this is affecting Monterey macs, you could create a Smart Group that pulls any machine that's running macOS 12+ and periodically run it. Though, I'm sure there's a much smarter way of automating a solution, something to look into.
This site has a lot of great information regarding this issue, I'd recommend having a read through: https://macops.ca/managing-screen-sharing-in-monterey-12.1/
I don't have an enable remote desktop, only the disable in JAMF. When I click that, it says "Command Sent" but nothing changes. When I refresh the page, it still says "Disable Remote Desktop".
Someone on Reddit said using this command worked for them, but alas nothing for me. Also, not sure why the post above was marked as solved, as it's not solved for me.
sudo tccutil reset ScreenCapture
Thanks for that. I tried that in JAMF and still no joy -- weirdly, 6 out of 30 machines now running 12.2.1 are showing a login window via Remote Desktop. The others still show the black screen with the moving cursor.
I've been dealing with a black screen problem via VNC on a Macbook Air M1 for two months. None of the methods mentioned above helped. However, remote management invoked via iMessage worked. The VNC problem was solved by the Monterey 12.3.1 update.
I just upgraded a bunch of M1 Mac minis to 12.2 and they all do this now. The only ones are not the ones still on 12.1
Hey mw,
What commands/scripts did you use to get this to work?
Thanks!
Thank you both for the information!
Guess it takes awhile to deploy as the next day, I can now see the machines in ARD. Many thanks.
Try to toggle off then back on any of the connection items in the Sharing Preferences (Remote Login and Remote Management)
Apple Remote Desktop on Monterey