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why is my phone still showing lost or stolen?

I'm trying to switch cell service from Verizon to ATT and my phone is blocked due to being registered as lost or stolen. How do I remove this block?


Posted on Jan 27, 2022 4:53 AM

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5 replies

Jan 27, 2022 5:00 AM in response to jusathang

Turn off Mark As Lost on a device

When you find your lost device, turn off Mark As Lost.

  1. In the Find My app  on your Mac, click Devices.
  2. In the Devices list, select the device you marked as lost, then click the Info button  on the map.
  3. Under Mark As Lost, click Pending.
  4. Click Turn Off Mark As Lost.
  5. Click Turn Off to confirm.

You can also turn off Mark As Lost from your iPhone, iPad, iPod touch or Apple Watch by entering the device’s passcode (the one you use to unlock your device).

Note: You can’t turn off Mark As Lost remotely from another Mac. You can only turn it off directly on the Mac that you marked as lost — by entering the numeric passcode you set up when you marked your Mac as lost.

If you forget your device passcode, you can recover it using Find My iPhone on iCloud.com. See Use Lost Mode in Find My iPhone on iCloud.com in the iCloud User Guide.


Jan 27, 2022 5:21 AM in response to ProustGiulio

Yes, AT&T says it is blacklisted (attempted new carrier) Verizon says its not them (old carrier). iCloud shows its not marked lost or stolen. I am at a loss....

I did use find my phone back in 2020 but when I found it I cleared it with find my phone. I had been using it in Verizon until yesterday when I switched to AT&T....

I am at a loss to say the least....

why is my phone still showing lost or stolen?

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