When I download a file with accents, all the accents become Ã" or characters like that, so I need to rename them myself each time. It is the same when I browse my mouse over "System preferences", it is written "Préférences SystÃ"me".
I wanted to know if someone knew how to fix this bug, thank you.
MacBook Air 13″, macOS 12.2
Try changing your OS language to English and then back again to French to see if that helps at all
roseline86 wrote:
This one works as well, maybe the problem is from my uni platform.
Yes, consult with your Uni IT folks, they may have messed up the encoding of their file names somehow .
Does the same thing happen while in Safe Mode?
Does it happen in a new user account?
You may want to run Etrecheck and post its full report here so we can look for issues.
Ouch!!!!!
You have the nasty "mackeeper", plus other apparent adware:
Launchd: ~/Library/LaunchAgents/com.AssistiveRecord.service.plist
Executable: ~/Library/Application Support/.9244651991066275668/Services/com.AssistiveRecord.service/AssistiveRecord.service -s 6600
Details: Executable file is hidden - possibly adware
Launchd: ~/Library/LaunchAgents/com.7200630037058732237.plist
Executable: ~/Library/Application Support/com.15382030617740385471/16037331794416105519 77EE4152-303F-5134-B311-9FFD168D3B09 1137
Details: Domain name invalid - possibly adware
Launchd: ~/Library/LaunchAgents/com.mackeeper.MacKeeper-Info.plist
Executable: /Applications/MacKeeper.app/Contents/Library/LaunchAgents/MacKeeperAgent.app/Contents/Library/LaunchAgents/MacKeeper Info.app/Contents/MacOS/MacKeeper Info
Launchd: /Library/LaunchDaemons/com.AssistiveRecord.system.plist
Executable: /Library/Application Support/.9244651991066275668/System/com.AssistiveRecord.system/AssistiveRecord.system -t com.AssistiveRecord.system
Details: Executable file is hidden - possibly adware
Launchd: ~/Library/LaunchAgents/com.mackeeper.MacKeeper-Reminder.plist
Executable: /Applications/MacKeeper.app/Contents/Library/LaunchAgents/MacKeeperAgent.app/Contents/Library/LaunchAgents/MacKeeper Reminder.app/Contents/MacOS/MacKeeper Reminder
You also have something called "mac cleaner" - never install any program that claims to "clean", "optimize" or "speed up" your mac.
Login Item: ~/.Trash/Mac Cleaner.app/Contents/MacCleanerReminder.app
Effective defenses against malware and other threats
The thing with mackeeper is that it is a sneaky *******. It may have hidden itself.
You could try deleting the files that Etrecheck reports:
Launchd: ~/Library/LaunchAgents/com.mackeeper.MacKeeper-Reminder.plist
Executable: /Applications/MacKeeper.app/Contents/Library/LaunchAgents/MacKeeperAgent.app/Contents/Library/LaunchAgents/MacKeeper Reminder.app/Contents/MacOS/MacKeeper Reminder
In Finder, press Command-Shift-G and paste
~/Library/LaunchAgents/com.mackeeper.MacKeeper-Reminder.plist
then trash this file; similarly, with
/Applications/MacKeeper.app
and trash it; but I am not sure if it will work.
Often, such a nasty beast gets hold of one's mac, the ultimate solution is a clean install.
Make a full backup, erase and install, and then ONLY migrate the user accounts, and nothing else.
Reinstall the applications you may need, either from the App Store or their developers' sites, and never from "aggregating" sites that post copies of apps riddled with adware and other forms of malware.
And never trust any program that claims to clean, optimize or speed up your mac; they're scams.
roseline86 wrote:
I still need to rename my files.
Does this happen with all files with French names, or just some from certain places?
Can you provide the url to get a file which has this problem for you?
When I use Preview to view my files, the accents disappear and get replaced by characters. The one you sent doesn't open on Preview, I opened it on TextEdit, and the name was fine. I think the problem is only with Preview.
Is Safe Mode the recovery mode when you restart Mac ? I didn't try on a new user but I can try later.
I downloaded Etrecheck, here is the report. It is quite long, sorry for the trouble and thank you.
I didn't think it would be this bad, thanks for informing me. I deleted the "mac cleaner" and read the article, it was a huge help for a new mac user like me.
Should I use EtreCheck to delete all the files you pointed out?
I tried to find "mackeeper" in my applications but it isn't there. Is it stocked somewhere else?
I trashed all the files along with MacKeeper. But, I couldn't find the app in finder, I also found something called monitor-x86_64.
In security and confidentiality parameters, there are some strange apps, do you recognize them? I am thinking of deleting them with -
The RogueAmoeba thing is a legitimate audio software.
You should not need any "cleaner" - ccleaner is something that I hear windows users depend on to clean their messes, but there is no need and should be no cleaner on a mac.
The zoom thing is, well, for Zoom. A lot of people have used Zoom this past two years, as it has become one of the leading applications for remote meetings. I use it constantly. If you use Zoom, don't mess with this file.
No idea about this "pchelp" thing.
Where exactly is this screenshot from security? Is it from "Full Disk Access"?
Note that all the applications there being unchecked, they are not being given permission to whatever it is.
Do you use the Terminal? If you do, then you probably want to check its box, otherwise not.
Etrecheck we know of, and when used to produce its report it is best to give it Full Disk Access (and turn that option in the application too) for a more complete report.
The application with a long and numeric name is suspicious. I would remove it from the list by selecting and pressing "-", unless you know what it is.
For the sshd-... thing, it is a normal thing. See MrHoffman's reply on this thread:
Thanks for your explanations. Yeah, it is from "Full Disk Access".
I don't use Terminal so I will probably leave it unchecked. I also got removed the weird numeric name.
Thanks for the link to this thread, I read it and it was very instructive.
Thanks for your help, I ran a last Etrecheck report, do you mind telling me if there is something wrong? There are no more large problems. (sorry it is in French, I even downloaded the English version on website)
Is your MacOS running in French?
Accents
