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4 points

Keyboard not working when sign in

MacBook Pro keyboard and mouse is not responsive when signing in. Please help.

MacBook Pro 15″, macOS 11.6

Posted on Jan 27, 2022 4:13 PM

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183,954 points

Posted on Jan 28, 2022 9:26 AM

jah32 wrote:

MacBook Pro keyboard and mouse is not responsive when signing in. Please help.

MacBook Pro 15″, macOS 11.6

On a Intel Mac—

Try resetting the SMC https://support.apple.com/en-us/HT201295

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

(get at least two-three rounds of the chimes when holding the NRAM Reset)

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Community+ 2024

Level 10

183,954 points

Jan 28, 2022 9:26 AM in response to jah32

jah32 wrote:

MacBook Pro keyboard and mouse is not responsive when signing in. Please help.

MacBook Pro 15″, macOS 11.6

On a Intel Mac—

Try resetting the SMC https://support.apple.com/en-us/HT201295

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

(get at least two-three rounds of the chimes when holding the NRAM Reset)

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Keyboard not working when sign in

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