Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Помогите решить проблему

У нас произошла ситуация, моя подруга не может разблокировать свой телефон. Так как ее телефон теперь привязан к другой почте. Мошенники поменяли все. И она не может теперь пользоваться айфоном. У неё 7+.


Помогите пожалуйста решить данную проблему

iPhone 7 Plus

Posted on Jan 28, 2022 12:40 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 28, 2022 1:08 AM

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

2 replies
Question marked as Top-ranking reply

Jan 28, 2022 1:08 AM in response to Dasha_ismailova

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

Помогите решить проблему

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.