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Locked out of new iPhone/prior android user

Friend’s iPhone is not recognizing passcode and not letting her enable Face ID on the new phone. She just switched from android to iPhone today and did not have an iCloud account prior to this. Any suggestions on how to solve this issue?

Posted on Jan 29, 2022 8:34 AM

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Question marked as Top-ranking reply

Posted on Jan 29, 2022 10:18 AM

Friend’s iPhone is not recognizing passcode

Have she forgotten her passcode?, see this Apple article: If you forgot your iPhone passcode

https://support.apple.com/en-us/HT204306

 

and did not have an iCloud account prior to this

She did activate her iPhone once, then she had to use her Apple ID.

Have she forgotten her Apple ID?, she can check her Apple ID via her email box, see this Apple article: If you forgot your Apple ID

https://support.apple.com/en-us/HT201354                  

 

OR see -> Having trouble signing in?

https://iforgot.apple.com/password/verify/appleid



1 reply
Question marked as Top-ranking reply

Jan 29, 2022 10:18 AM in response to jswpt

Friend’s iPhone is not recognizing passcode

Have she forgotten her passcode?, see this Apple article: If you forgot your iPhone passcode

https://support.apple.com/en-us/HT204306

 

and did not have an iCloud account prior to this

She did activate her iPhone once, then she had to use her Apple ID.

Have she forgotten her Apple ID?, she can check her Apple ID via her email box, see this Apple article: If you forgot your Apple ID

https://support.apple.com/en-us/HT201354                  

 

OR see -> Having trouble signing in?

https://iforgot.apple.com/password/verify/appleid



Locked out of new iPhone/prior android user

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