I purchased couple of movies from iTunes and they play back in French. I check the movie language and the Apple TV language and it’s set to English. Not sure what the problem is. If I watch that movie on my laptop is English and if I airplay my laptop to my tv it turns to French again. I think the problem is Apple TV. If I reset it will that fix the problem and will I lose all the apps I have?
thanks
michael
What is your model Apple TV? Identify your Apple TV model - Apple Support
The audio language of the movie is what is included with your purchase, as determined by the studios. The Apple TV device language is of little relevance here. Apple TV Settings has a an option for default audio track, if available in the stream, separate from the device language. If the movie has dual language audio, then you can select which track to use.
Set the language of audio and subtitles (as default, when available) - Apple Support
Change audio options during playback - Adjust Apple TV audio - Apple Support
Note that certain titles in Canada or France may have the English and French language versions as a separate items to buy or rent. So check the available audio languages in the movie Details page, before making the purchase. Purchase the correct version. If you got the wrong version, then contact the iTunes Store staff about that.
The preview/trailer is a separate clip, that will usually have one audio track, that will not be affected by settings.
What is your model Apple TV? Identify your Apple TV model - Apple Support
The audio language of the movie is what is included with your purchase, as determined by the studios. The Apple TV device language is of little relevance here. Apple TV Settings has a an option for default audio track, if available in the stream, separate from the device language. If the movie has dual language audio, then you can select which track to use.
Set the language of audio and subtitles (as default, when available) - Apple Support
Change audio options during playback - Adjust Apple TV audio - Apple Support
Note that certain titles in Canada or France may have the English and French language versions as a separate items to buy or rent. So check the available audio languages in the movie Details page, before making the purchase. Purchase the correct version. If you got the wrong version, then contact the iTunes Store staff about that.
The preview/trailer is a separate clip, that will usually have one audio track, that will not be affected by settings.
The Apple TV box will have its own preference settings for audio track and subtitle track, if available.
If the issue persists, then I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
Also when I preview the same movie it’s English only when I purchase it or rent it becomes French
My Apple TV is 4K and I’ve tried all of these options and nothing’s working. I searched online and a lot of users are having the same issue. It must be some streaming video issues
iTunes movies in French
