You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPods won’t reset

My AirPods completely stop working. I’ve tried everything from turning on and off, updated, check Bluetooth and tried to reset my AirPods. Seems like resetting isn’t working either. What should I do next?

iPhone 7 Plus, iOS 13

Posted on Jan 29, 2022 5:55 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2022 7:28 PM

Maggiemae803 Said:

"AirPods won’t reset: My AirPods completely stop working. I’ve tried everything from turning on and off, updated, check Bluetooth and tried to reset my AirPods. Seems like resetting isn’t working either. What should I do next?"

-------


Troubleshooting AirPods Power:


A. A Few Links to Visit:





B. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.


  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)


  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with the charger.
2 replies
Question marked as Top-ranking reply

Jan 30, 2022 7:28 PM in response to Maggiemae803

Maggiemae803 Said:

"AirPods won’t reset: My AirPods completely stop working. I’ve tried everything from turning on and off, updated, check Bluetooth and tried to reset my AirPods. Seems like resetting isn’t working either. What should I do next?"

-------


Troubleshooting AirPods Power:


A. A Few Links to Visit:





B. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.


  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)


  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with the charger.

AirPods won’t reset

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.