need to restore ipad air

my toddler put a password on my ipad air and i only have a crome laptop and nothing is working to try to restore it. i tried icloud.com and it doesnt give me an option to restore it like you apple support app says it does. i need help

iPad Air, iPadOS 15

Posted on Jan 30, 2022 6:01 AM

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Question marked as Top-ranking reply

Posted on Jan 30, 2022 6:05 AM

You will need the use of a Mac or Windows PC to do ANY Apple iOS device restore.


If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member, with a full Mac or Windows PC, to help you out


OR


Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 15 version.

Apple Store employees will be glad to help/assist you.



Best of Luck to You!

1 reply
Question marked as Top-ranking reply

Jan 30, 2022 6:05 AM in response to mommy4139

You will need the use of a Mac or Windows PC to do ANY Apple iOS device restore.


If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member, with a full Mac or Windows PC, to help you out


OR


Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 15 version.

Apple Store employees will be glad to help/assist you.



Best of Luck to You!

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need to restore ipad air

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