I had my screen replaced at Best Buy

Question

Level 1

4 points

I had my screen replaced at Best Buy

I had my screen replaced at Best Buy with official apple parts screen is fine but now gett an error saying camera was replaced with a non Apple part ? I never had the camera replaced.

iPhone 12 Pro

Posted on Jan 30, 2022 6:21 AM

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Answer 1

Top-ranking reply

y_p_w

Level 6

17,762 points

Jan 30, 2022 4:15 PM in response to auntnee

Resisting instinct to badmouth Best Buy repair work.........

However, the basics are that any kind of work could conceivably result in "not genuine" messages (battery, screen, camera) if a part somehow loses its "pairing" with the logic board. Even an OEM salvage part, or sometimes even in an iPhone that's never been opened has displayed these messages. Apple or an Apple Authorized Service Provider should have access to the equipment needed to reset the message unless it's not an OEM part. I don't believe even that (non-OEM part) can be reset by Apple.

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Answer 2

deggie

Level 10

167,537 points

Jan 30, 2022 4:25 PM in response to auntnee

Just take it back to Best Buy and they can fix the issue.

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Answer 3

auntnee Author

Level 1

4 points

Feb 1, 2022 5:58 AM in response to deggie

I took it back to Best Buy. They can not fix the issue after much time spent on it and resetting the phone along with re opening the phone to check part and wire connections . They spoke with apple and I was directed to take it into the apple store directly for further repair or replacement. I have scheduled an appointment.

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