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Update iOS 15.3

4 attempts at downloading update. Gets stuck in preparing update. Any way to diagnose why after 4 attempts?

iPhone 11 Pro Max, iOS 14

Posted on Jan 30, 2022 11:25 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 30, 2022 11:28 AM

See if the following support article can help:


If any of the following are true, your phone may not be able to update:

  • The phone is running an iOS beta. If so, then you will need to remove the beta profile first.
  • The phone does not have enough free space. Typically it should have at least 5GBs available to update.
  • The phone is configured for either or both Low Power Mode or Personal Hotspot.
  • The phone is not connected to power and it has less than 50% charge left.
  • The phone is not connected via Wi-Fi to the Internet. It won't update on a cellular-only connection.
  • The phone is connected via a VPN
1 reply
Question marked as Top-ranking reply

Jan 30, 2022 11:28 AM in response to Scotton140

See if the following support article can help:


If any of the following are true, your phone may not be able to update:

  • The phone is running an iOS beta. If so, then you will need to remove the beta profile first.
  • The phone does not have enough free space. Typically it should have at least 5GBs available to update.
  • The phone is configured for either or both Low Power Mode or Personal Hotspot.
  • The phone is not connected to power and it has less than 50% charge left.
  • The phone is not connected via Wi-Fi to the Internet. It won't update on a cellular-only connection.
  • The phone is connected via a VPN

Update iOS 15.3

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